Considering making online counselling easier to approach, I keep coming back to the difference between knowing about an idea and putting it into practice. Knowing how a first conversation works can reduce uncertainty about asking for support. It gives me a more concrete starting point for thinking about online counselling***rmation. A short discussion of an everyday example would make this easier for me to connect with, especially as someone still learning about the subject. What practical***rmation should be available before someone books an online session?