Ethiopian Airlines Addis Ababa Office is a one-stop customer assistance center for all passengers traveling with Ethiopian Airlines. Passengers get assistance with various matters such as booking tickets, upgrading tickets, check-in, luggage queries, flight cancellations, and getting refunds. Assistance in understanding the baggage allowance policy, purchasing duty-free goods, acquiring visas, and navigating the airport is also offered at the center. Should any flight delay be encountered or any other matter needs urgent attention while traveling, passengers get immediate assistance from the Addis Ababa office of Ethiopian Airlines. In-flight matters such as WiFi access, food and beverage services, and entertainment can also be discussed at the customer service center.